Policies
POSTPONEMENT:
A postponement is when the couple has decided that they are still having services with Gatlinburg’s Little Log Wedding Chapel but cannot keep the current reservation and would like to reschedule for a different date. Rescheduling must be done within one year of the postponement date and any remaining balance must be paid at the time of rescheduling. All payments will be applied; however, a replacement fee may incur for items such as cakes, fresh flowers, personalized items, etc. Only the couple named on the contract are authorized to make a postponement. We must have written documentation of any postponements and a signed contract to process any postponements. There is a $50.00 fee for each additional postponement or change in date. All weddings and services are non-transferable.
CANCELLATION:
A cancellation is when the couple has decided they are not going to be getting any services through Gatlinburg’s Little Log Wedding Chapel. In the event of cancellation, 25% of the highest total package price is non-refundable with a $100.00 non-refundable minimum. Any additional payments will be refunded to the current credit card on file. Cancellations made within 30 days before the event date will not be issued any refunds. Only the couple named on the contract are authorized to make a cancellation. WE MUST HAVE WRITTEN DOCUMENTATION OF ANY CANCELLATIONS AND A SIGNED CONTRACT TO PROCESS ANY REFUNDS.
A postponement is when the couple has decided that they are still having services with Gatlinburg’s Little Log Wedding Chapel but cannot keep the current reservation and would like to reschedule for a different date. Rescheduling must be done within one year of the postponement date and any remaining balance must be paid at the time of rescheduling. All payments will be applied; however, a replacement fee may incur for items such as cakes, fresh flowers, personalized items, etc. Only the couple named on the contract are authorized to make a postponement. We must have written documentation of any postponements and a signed contract to process any postponements. There is a $50.00 fee for each additional postponement or change in date. All weddings and services are non-transferable.
CANCELLATION:
A cancellation is when the couple has decided they are not going to be getting any services through Gatlinburg’s Little Log Wedding Chapel. In the event of cancellation, 25% of the highest total package price is non-refundable with a $100.00 non-refundable minimum. Any additional payments will be refunded to the current credit card on file. Cancellations made within 30 days before the event date will not be issued any refunds. Only the couple named on the contract are authorized to make a cancellation. WE MUST HAVE WRITTEN DOCUMENTATION OF ANY CANCELLATIONS AND A SIGNED CONTRACT TO PROCESS ANY REFUNDS.
PAYMENTS:
Payments made at scheduling will be marked on the invoice after the contract is signed. Please note that for future payments, we accept MasterCard, Visa, Discover, cashier’s checks, and money orders. We do not accept personal checks. All payments are to be paid in full 30 days before the scheduled event date. Unless other arrangements are made, the credit card on file will be charged the balance of the wedding 30 days before the event date. Failure to make payment arrangements will result in the cancellation of the booking with no refunds or credits.
Payments made at scheduling will be marked on the invoice after the contract is signed. Please note that for future payments, we accept MasterCard, Visa, Discover, cashier’s checks, and money orders. We do not accept personal checks. All payments are to be paid in full 30 days before the scheduled event date. Unless other arrangements are made, the credit card on file will be charged the balance of the wedding 30 days before the event date. Failure to make payment arrangements will result in the cancellation of the booking with no refunds or credits.
CHANGES:
We request that the package be finalized 30 days before the event date. We also ask that any changes be made in writing. We cannot guarantee that any changes will be made within 30 days before the wedding date. There will be no refund for any items canceled within 30 days of the wedding.
MARRIAGE LICENSE:
You are required to have a Tennessee State Marriage License that needs to be purchased through a Tennessee County Clerk. You must be at least 18 years of age. Both parties must present either a Valid Driver’s License or a Certified Birth Certificate and a Social Security Card. If you are not a U.S. citizen, you will need to present a valid Passport. A Marriage License is not required if you are already married. You may view additional information and apply online by clicking this link: http://www.seviercountytn.org/marriage-information.html.
LODGING:
Lodging scheduled with us is scheduled through a separate company, Little Log Vacation Rentals. Quotes are frequently given at the office to include both but they are two separate companies; therefore, they are processed as two separate reservations. Little Log Vacation Rentals will attach a Rental Agreement to your Client Profile (separate from your Wedding Confirmation Letter) that will also need to be electronically signed. Please contact Little Log Vacation Rentals at littlelogvacationrentals@gmail.com for any questions or concerns about your rental.
REHEARSAL:
If you have not done so, you may contact our office and schedule a formal rehearsal for $200.00. Otherwise, the minister will speak with the couple separately before the ceremony. For a formal rehearsal: Please provide the included directions and GPS warning to your wedding party. Arrive at the chapel about 15 minutes before appointment time. Rehearsals run smoother when only those participating in the ceremony are present. Please bring any items that your event coordinator may need for your ceremony; such as special music, candles, guest books, sand kits, etc. If you are using our minister/officiant and have already been issued your Marriage License, please bring it with you.
LOST OR STOLEN ITEMS:
Gatlinburg’s Little Log Wedding Chapel is not responsible for lost or stolen items. Guest items that are found will be returned to the chapel office. Items can be returned at the guest’s expense.
OUTSIDE VENDORS:
You may use outside vendors, for example: officiants or photographers, in place of services provided by the chapel. The chapel will not take responsibility for any problems that may occur as a result of the use of those vendors. These vendors will need to sign a contract with our chapel, before your event, to ensure that they are aware of our policies and acknowledge that they understand said policies. Your minister/officiant will be required to submit an order of service to our office. There is a standard flat fee for all weddings providing their own minister/officiant. An additional fee may be required if more time is needed to fulfill these obligations.
WEATHER:
All outdoor events are moved inside the chapel during inclement weather. During winter months, four-wheel drive or chain-equipped vehicles may be needed. We do not offer discounts or refunds if you or our staff are unable to arrive at your unit or chapel because of weather-related conditions. However, we will be happy to reschedule at a time that is convenient for you. Reordering fees are applicable for perishable or personalized items that are in your package (flowers, cakes, engraving, etc.) We will contact you in advance if we know that inclement weather will be a factor in that day's wedding. We may also consider rescheduling the time later on that day.
GUEST INFORMATION:
Everyone must be on time. We are sorry but we are unable to wait on late arriving family and friends. If you decide you would like to move your time to later in the day due to late guests, there is a $150.00 rescheduling fee. Please keep in mind that the above prices are based on the number of guests that we have previously quoted. If your guest list changes in any way, please let us know as soon as possible. Everyone but the couple is considered as guests. Guests added before the wedding day are $10.00 per person plus fees for additional time if needed. If more than the allotted amount of guests arrive on the day of the wedding, there will be a $15.00 charge per person automatically charged to the card on file. The number of guests strongly affects the amount of time needed as well as chapel staffing and setup. We recommend planning on the largest amount of guests possible as it is always easier to reduce time than add to it later. We will seat all guests 10 minutes before the ceremony. There is no drinking of alcohol permitted on the chapel property unless otherwise approved by the chapel staff.
DECORATIONS/FLORAL ARRANGEMENTS:
Additional decorations are available for purchase. Please contact your coordinator. Any additional decorations must be approved by the chapel. All chapel and grounds decorations are to remain as they are unless previously approved and purchased through the chapel office. If you choose to provide your own flowers for bouquets, boutonnieres, and/or corsages, please designate a person to be in charge of pinning and overseeing that the proper people receive their flowers. That person should arrive at the chapel with the couple. Please have all flowers arranged before arriving at the chapel, we will not wait for anyone to arrange flowers nor do we supply additional supplies or tools. Flower petals must be silk petals. Fresh, dried, or any other type of petals will incur an excessive cleaning fee.
SPECIALTY ITEMS:
Inform your coordinator of any items not provided by the chapel that you are bringing for your event. Please bring these items to the chapel, if at all possible, the day before your event. (Guests Books, Memorial Items, Bouquet Charms, Signs, etc.) Items that require a display table may incur an additional fee(s) and will automatically be charged to the card on file. All frames must be self-standing.
MUSIC:
The chapel provides traditional pre-recorded music, such as the Bridal March or Cannon in D. You may choose your music. We will need your selections no later than two weeks before your event. Otherwise, we will be playing the standard classical pieces. Keep in mind that we must be able to purchase the songs from Amazon.com. We can not play music from a phone. You may have up to 4 songs. Please email the following:
- Names and wedding date
- When you want the song to be played (ex: entrance, unity service, exit, etc.)
- Name of the song
- Artist
ARRIVAL INSTRUCTIONS:
We ask that the couple and any attendants (attendants and guests must come dressed) arrive at the chapel 30 minutes before their scheduled event time. We also request that the couple arrive with hair and/or makeup completed. Dressing rooms will not be available after the ceremony nor are they available for guests or attendants. The minister/officiant will rehearse with the couple, separately, along with the wedding party before the ceremony. Remember that you are required to bring a Tennessee Marriage License. We will start on time if the couple is present and dressed. We can't wait for late family and friends. Please make sure that any attire, Marriage License, and rings arrive with the couple. You will not be allowed to travel back to your place of lodging for these items. An envelope will be provided if you would like to leave a gratuity for the minister and/or staff.
PETS
No animals are permitted without prior approval from the chapel staff. A non-refundable pet deposit of $50.00 will be required. Wet animals are not permitted in the chapel. Excessive cleaning fees may apply for stains or messes.
DAMAGES AND EXCESSIVE CLEANING:
In the event of damage or the need for excessive cleaning, the couple will be responsible for a $150.00 cleaning fee. Charges may also exceed this amount depending on the extent of damage. There is no food or drinks of any kind allowed in the chapel. Alcohol and tobacco products are prohibited in or around the chapel unless previously approved by chapel staff. Flower petals must be silk petals. Fresh, dried, or any other type of petals will incur an excessive cleaning fee.
PHOTOGRAPHY:
All photographic images remain the property of Gatlinburg’s Little Log Wedding Chapel and may be used for any promotional purposes. You must let your photographer know if you DO NOT want your photos used for these purposes. All images taken by our staff are copyrighted; however, a Copyright Release may be purchased. Your photos will be placed on a secured website for viewing for 60 days. You must order your Pre-Paid Package within one year of your wedding or you forfeit your Pre-Paid Package. Images are archived for one year. If you have certain photos that you want taken, please contact the photographer before the wedding day. Guests are allowed to take photos during the wedding from their seats. They may also take photos outside after the photographer has completed their photo session. We do not allow guests to follow or shadow our photographer during your photo session as this is how they make a living and provide for their families. Photographers take roughly double the amount of photos in your package so that you may choose from a selection. Packages include unedited photos unless otherwise specified; however, special edits or touch-ups may be purchased separately.
DIRECTIONS:
Our physical address is not compatible with all navigational devices. We strongly request that you send your guests the following directions or alternate directions from our website along with our telephone number to ensure their arrival. If anyone has problems with directions on the day of the wedding, please direct them to call: 800-554-1451. Call the office for alternate directions to avoid high-traffic areas. Additional directions are available at this link.
From Exit 407 to Gatlinburg. Once in Gatlinburg turn left at traffic light #3 onto Highway 321. Travel down Hwy. 321, 2.9 miles, and turn left at traffic light #3A onto Glades Rd. Once on Glades Rd. travel 2.5 miles to the chapel on the left.
TRAFFIC:
We are a resort area and traffic is very heavy at times throughout the year, particularly on the weekends and holidays. We ask that you allow the appropriate travel time especially when coming from Pigeon Forge or outlying areas. Also, caution your guests about potential traffic issues. In the event of a late-arriving couple, we may be forced to move the wedding to a later time that day or even the following day. Please contact our office for alternate directions to avoid high-traffic areas.
LIMITATION OF LIABILITY:
GATLINBURG'S LITTLE LOG WEDDING CHAPEL'S ENTIRE LIABILITY FOR ANY CLAIM, LOSS, DAMAGE, OR INJURY ARISING UNDER OR RELATING TO THIS AGREEMENT IS LIMITED TO THE FEES PAID BY THE CLIENT FOR THE SERVICES.